The Sitecore Customer Engagement Platform has been breaking new ground in Customer Experience for many years. You might be on the latest version of Sitecore, but if your system is not built correctly, you'll struggle to use all of the tools available. We'll help you put together a site that will use every aspect of the Sitecore Engagement Platform.
As digital technology advances, so do customer expectations.
We work with our clients to understand exactly what customers want, need and expect. Together, we not only give your customers the best experience possible, we also work to make your customer service departments more efficient.
We create fully functioning, intuitive websites, that streamline the customer journey, so that your customers are able to find the information they need fast.
We ensure that clients get the right balance between customer self-service and customer centre-service – saving you and your clients time and cost.
The Sitecore Experience Platform
The Sitecore Experience Platform combines the Digital Marketing Suite (DMS), Email Experience Manager (EXM) and Print Experience Manager (PXM), with the legacy Sitecore platform and all of its modules, such as Web Forms for Marketers (WFFM).
Implementing the Sitecore Customer Engagement Platform requires a combination of excellent marketing, and solid technology skills.
Today, two-way communication with your customer is essential.
We work with Telligent, that allows you to enhance the Sitecore offering with, for example, forums, wiki, blogs and knowledge sharing so that you can really engage with your client. Add this to the Komfo media relationship software and you'll be able to communicate, track and improve your social interaction.
Sitecore also has a Social Media connector that allows out of the box integration with large social media platforms. This enables customers to use their Google+ or Facebook login to access websites.
The Nemetos team can help you advance your website and ensure it is integrated with any social media platform.